Freightcom Review: Shipping Services, Pricing, Claims, and Alternatives

Last Verified: October 2026

Freightcom is a shipping management platform that helps businesses compare carrier rates, book shipments, print shipping labels, track deliveries, and manage freight and parcel shipments through one account. Its services cover less-than-truckload (LTL) freight, parcel shipping, cross-border delivery, and specialized freight quotations. The company also offers ClickShip, a separate shipping solution focused on eCommerce businesses and order fulfillment.

Freightcom can simplify shipping for businesses that work with multiple carriers, but the lowest quoted rate does not always mean the lowest final cost. Carrier surcharges, customs charges, shipment measurements, delivery requirements, and claims conditions can all affect the total expense.

This review explains how Freightcom works, what its services include, how its pricing is structured, and what businesses should consider before using it.

What Is Freightcom?

Freightcom is a shipping technology platform that connects businesses with third-party freight and parcel carriers. Instead of requesting quotes and managing bookings through several carrier websites, businesses can compare available shipping options through a centralized system.

The platform supports shipment quoting, booking, tracking, pickup management, and consolidated invoicing. Its carrier network handles the physical transportation of goods, while Freightcom provides the technology and related shipping support.

According to its official website, Freightcom serves businesses shipping parcels, pallets, and other freight across Canada, the United States, and international destinations where eligible services are available.

The main benefit is convenience: businesses can compare eligible services and manage many shipping tasks in one place. Actual savings and delivery performance depend on the shipment, selected carrier, route, service level, and applicable charges.

Freightcom’s Core Shipping Services

Freightcom offers several shipping options. Availability depends on the shipment’s size, weight, destination, commodity, and delivery requirements.

1. Less-Than-Truckload (LTL) Freight

Less-than-truckload shipping is used when a shipment occupies part of a truck rather than requiring an entire trailer. It is commonly used for palletized goods and commercial freight.

Freightcom’s LTL platform allows businesses to compare eligible carrier rates, book shipments, arrange pickups, track deliveries, and manage invoices.

Key features include:

• Rate comparison: Compare available LTL quotes using shipment details such as pallet count, dimensions, weight, and applicable freight classification.
• Shipping documents: Generate required shipping paperwork, including a Bill of Lading (BOL) where applicable. This document records important shipment information and transportation terms.
• Additional services: Request options such as liftgate or tailgate service, limited-access delivery, residential delivery, and other available handling requirements.
• Shipment tracking: Follow shipment progress through the platform, subject to the information supplied by the carrier.
• Consolidated invoicing: Manage eligible LTL shipping charges through a centralized billing process.

Correct shipment information is important. Incorrect dimensions, weight, freight classification, or service requirements may lead to carrier adjustments or additional charges.

2. Full Truckload (FTL) and Specialized Freight

Full truckload shipping is appropriate when a shipment requires an entire trailer or a dedicated transportation arrangement. Partial truckload and other specialized services may be suitable for shipments that do not fit standard LTL options.

Freightcom offers a spot-quote process for eligible FTL, partial truckload (PTL), and time-sensitive shipments. Depending on the shipment, its network can help businesses obtain quotes for equipment and handling requirements that fall outside standard online freight rates.

Possible requirements include:

• Dry van transportation.
• Temperature-controlled or refrigerated equipment, where available.
• Flatbed transportation, where available.
• Multiple pickup or delivery locations for eligible shipments.
• Time-sensitive delivery or scheduled appointments.
• Specialized handling for certain oversized or sensitive freight.

Not every option is available for every route. Some shipments require a custom quote rather than immediate online booking.

Businesses should confirm the equipment, service availability, pickup arrangements, transit estimate, and total quoted cost before booking.

3. Parcel and Courier Shipping

Freightcom also supports parcel, envelope, and package shipping through partner carriers. Businesses can compare eligible services based on cost, delivery speed, destination, and other shipment requirements.

Available shipping categories include:

• Domestic shipping: Parcel services within Canada and the United States, depending on the selected carrier and route.
• Cross-border shipping: Eligible shipments between Canada and the United States.
• International shipping: Courier services to supported destinations outside North America.
• Express and ground services: Options depend on the carrier, destination, package specifications, and service availability.

International and cross-border shipments may require customs declarations, commercial invoices, accurate commodity descriptions, and other documents. Duties, taxes, brokerage charges, and restrictions can also affect the total cost.

A quoted delivery time should not automatically be treated as a guarantee. Freightcom’s published customer-service guidance explains that pickup and transit times may be estimates and that service-failure refunds are subject to the applicable terms and exceptions.

eCommerce Shipping and ClickShip

ClickShip is Freightcom’s eCommerce-focused shipping solution. It is designed to help online sellers manage shipping tasks and connect their order workflows with supported storefronts and marketplaces.

Depending on the integration and account configuration, eCommerce shipping tools can reduce manual data entry, simplify label generation, and help businesses process multiple orders.

Potentially useful capabilities include:

• Store integrations: Connections with supported eCommerce platforms and marketplaces.
• Order processing: Importing eligible orders into the shipping workflow.
• Batch shipping: Processing multiple orders and generating labels more efficiently.
• Tracking communication: Providing shipment-tracking information to customers through supported features.
• Shipping management: Managing eligible shipments and related tasks through a centralized interface.

The exact integrations and features should be checked against ClickShip’s current documentation before choosing a plan or building an order workflow. Do not assume that every integration supports every feature or that all heavy-freight services available through Freightcom are also available through ClickShip.

For an online store, the important questions are whether the required sales channels connect properly, whether the workflow supports the products being shipped, and whether the system fits the store’s order volume.

Freightcom Pricing, Fees, and Shipping Adjustments

Freightcom advertises a shipping model without mandatory monthly platform fees for its standard shipping services. Its official service pages also describe free account setup and payment based on shipments booked.

However, no monthly platform fee does not mean shipping is free. Businesses still pay the applicable transportation charges and any additional fees associated with their shipments.

Does Freightcom Charge Monthly Fees?

Freightcom’s published LTL and shipping-service pages advertise no monthly fees or long-term commitments for the services described.

Businesses should distinguish platform access fees from the cost of shipping, insurance, customs, specialized handling, and other services. Any separate ClickShip arrangements or negotiated enterprise terms should be reviewed independently.

How Do Freightcom’s Shipping Rates Work?

Freightcom provides access to negotiated or discounted carrier rates and allows businesses to compare eligible shipping options. The rate offered depends on factors such as:

• Pickup and delivery locations.
• Package or pallet dimensions and weight.
• Freight classification, where applicable.
• Selected carrier and service level.
• Delivery speed and special handling requirements.
• Destination, commodity, and customs requirements.

A lower initial quote does not guarantee that the final invoice will be lower than every direct-carrier alternative. Businesses should compare the full expected cost, including any applicable additional charges.

Why Can Shipping Charges Increase After Booking?

Carriers may inspect or remeasure shipments and compare their findings with the information supplied at booking. If the actual shipment differs from the booked details, additional charges may apply.

Common reasons include:

• Incorrect package dimensions or weight.
• An incorrect freight class or commodity classification.
• Missing liftgate, residential, or limited-access requirements.
• Additional handling or delivery services.
• Customs, duties, taxes, or other applicable charges.

For international shipments, duty and tax estimates should not automatically be treated as final amounts. Actual charges can depend on customs decisions, the goods, shipment documentation, and the applicable service terms.

Practical tip: Measure and weigh shipments carefully, enter the correct commodity and delivery details, and retain the booking confirmation. Review any later adjustment against the original shipment information and applicable carrier terms.

International Shipping and Customs Requirements

Cross-border and international shipping requires more than selecting a carrier and printing a label. Incorrect or incomplete information can delay clearance, trigger additional charges, or lead to inspections.

Customs Documentation and HS Codes

The Harmonized System (HS) is an international system used to classify traded goods. The correct tariff classification depends on the actual product and the applicable customs rules.

When preparing an international shipment, businesses may need to provide:

• A clear and accurate description of the goods.
• The applicable HS or tariff classification.
• The quantity and value of the goods.
• The country of origin, where required.
• A commercial invoice and other required customs documents.
• Additional permits or declarations for regulated goods, where applicable.

A vague description or incorrect classification can contribute to clearance problems, delays, reassessments, or penalties under applicable rules.

Freightcom provides shipping and customs-related guidance, but shippers remain responsible for supplying accurate information and meeting the requirements applicable to their goods and destination. When classification or customs treatment is unclear, consult the relevant customs authority or a qualified customs professional.

Freightcom Tracking, Customer Support, and Claims

Shipment Tracking

Freightcom allows users to track shipments through its platform. Available tracking information and update frequency depend on the underlying carrier and service.

If a shipment appears delayed or tracking has stopped updating, check the shipment details and contact Freightcom or the relevant carrier through the appropriate support channel.

Keep the shipment reference number, booking details, and any relevant correspondence available when requesting assistance.

Freightcom Customer Support Contact Details

Freightcom’s official contact page lists the following customer-service information:

• Phone: 1-877-335-8740, customer-service extension 2.
• Email: [email protected].
• Published hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.

The Help Centre separately states that support for shipments already picked up is available 24/7. The applicable support channel and hours may therefore depend on the type of issue.

For billing questions, Freightcom lists [email protected] and extension 5. Check the official contact page for current details before contacting support.

What Happens if a Pickup Is Missed?

Freightcom arranges shipping through partner carriers, so the carrier’s pickup and delivery operations are important to the outcome. Freightcom support may help coordinate a rescheduled pickup or investigate a shipment issue.

Pickup and transit times are not necessarily guaranteed. Businesses shipping time-sensitive goods should confirm the service terms and any delivery guarantees before booking.

Freightcom Claims: Damage, Shortages, and Deadlines

Claims deadlines vary by carrier and claim type. Freightcom’s official claims guidance states that concealed damage or shortages for LTL freight generally must be reported through Freightcom within 24 hours of delivery when the delivery receipt was signed without noting the damage or shortage.

That 24-hour reporting requirement should not be treated as a universal deadline for every shipment or every type of claim. The same guidance lists different deadlines for certain carriers and distinguishes concealed damage from loss or damage noted at delivery.

To protect a potential claim:

1. Inspect the shipment when it arrives.
2. Record visible damage or shortages on the proof of delivery before signing, where applicable.
3. Report concealed damage or missing items promptly through the appropriate Freightcom claims process.
4. Photograph the outer packaging, labels, damaged goods, and packaging materials.
5. Retain the freight and packaging until the carrier or claims team confirms whether an inspection is required.
6. Keep the commercial invoice, original shipping documents, repair estimates, and relevant correspondence.

The carrier or insurer determines claim eligibility and payment under the applicable terms. Reporting damage on time does not guarantee reimbursement.

Businesses should also distinguish carrier liability from separate shipping insurance. Coverage limits, exclusions, documentation requirements, and claim deadlines may differ.

Freightcom Customer Reviews and Market Reputation

Customer reviews can help identify recurring experiences, but they do not establish how every business will experience a shipping service.

Freightcom has a profile on Trustpilot where customers discuss its pricing, platform, customer support, pickups, billing, and claims. The available reviews include both positive experiences and complaints.

Positive reviewers describe helpful support representatives, convenient booking, and competitive rates. Negative reviewers report issues such as unexpected additional charges, pickup delays, difficult claim processes, or communication problems when shipments go wrong.

These are customer-reported experiences, not independently verified findings about every shipment. Review-platform scores and review counts also change over time, and people who submit reviews may not represent all customers.

For that reason, this article does not treat a particular rating or a small group of reviews as proof that Freightcom is universally reliable or unreliable.

Before committing substantial shipping volume, businesses should examine recent reviews relevant to their own needs, especially those concerning the routes, carriers, billing arrangements, and claim types they expect to use.

Source: Freightcom on Trustpilot.

Freightcom vs. Direct Carrier Accounts

Freightcom and direct carrier accounts solve related but different shipping-management problems. The better option depends on shipment volume, carrier requirements, pricing, integrations, and how much administration a business wants to handle.

Factor	Freightcom	Direct carrier accounts
Carrier options	Compare eligible services from multiple partner carriers in one platform.	Access the services offered by each carrier with which the business has an account.
Rate comparison	Centralized comparison of available quotes.	Rates may need to be compared across separate carrier portals or agreements.
Pricing	Access to Freightcom’s available negotiated or discounted rates.	Rates depend on the individual carrier agreement and shipment profile.
Minimum volumes	Some advertised services have no minimum shipment-volume requirement.	Requirements depend on the carrier and negotiated agreement.
Billing	Consolidated billing is available for eligible shipments.	Billing arrangements vary by carrier and account.
Support	Freightcom can help coordinate shipping issues through its support process.	Businesses generally work with the individual carrier for account and shipment matters.
Specialized requirements	Depends on the partner network and available service options.	Depends on the carrier’s own network, equipment, and capabilities.

Neither approach is automatically cheaper or better for every business. A direct carrier contract may be competitive for a business with substantial, predictable shipping volume, while a multi-carrier platform may reduce administration for a business that ships across several services.

The most useful comparison is based on actual shipment profiles and total costs, rather than the advertised discount alone.

Is Freightcom Right for Your Business?

Freightcom may be worth considering if:

• You ship both parcels and palletized freight.
• You want to compare multiple carrier options through one account.
• You value centralized booking, tracking, and eligible consolidated billing.
• Your business needs access to negotiated shipping rates without committing to a large shipping volume.
• You operate an online store and want to automate supported shipping workflows through ClickShip.

You may also want to compare other options if:

• Your business qualifies for substantial direct-carrier discounts.
• You need a specific carrier, dedicated fleet, or specialized transportation arrangement.
• Your deliveries require guaranteed service levels that are not available under the proposed booking.
• You need highly localized, immediate courier services.
• Your international shipments require particular customs, insurance, or delivery arrangements.

Before choosing a platform, compare quotes for representative shipments, check how additional charges are handled, review insurance and claims terms, and confirm that the integrations and service options meet your operational needs.

Frequently Asked Questions

Is Freightcom a freight broker?

Freightcom describes itself as a shipping technology platform that connects businesses with partner carriers. Whether a particular service also falls within a legal or regulatory definition of brokerage depends on the relevant service, contractual arrangements, and jurisdiction. The platform description alone does not settle every possible legal classification.

Does Freightcom own the trucks used for deliveries?

Freightcom’s platform relies on partner carriers for physical transportation. Its website identifies a network of carrier partners offering freight and parcel services. This does not establish that every transportation leg is handled by a single carrier or that all services use the same equipment.

Does Freightcom charge monthly account fees?

Freightcom advertises no monthly fees for the standard shipping services described on its official LTL and shipping pages. Shipping charges and applicable additional services still cost money. Review the terms for the specific service or account before booking.

What happens if a shipment’s weight or dimensions are incorrect?

A carrier may verify the shipment’s weight, dimensions, freight classification, or handling requirements. If these differ from the booked details, the shipment may receive additional charges or billing adjustments. Accurate measurements and shipment descriptions help reduce this risk.

What is Freightcom’s deadline for reporting concealed damage?

Freightcom’s published LTL claims guidance generally requires concealed damage or shortage reports within 24 hours of delivery when the proof of delivery was signed clear. Deadlines differ by carrier and claim type, so consult the current claims guidance and report any problem promptly.

How long does a Freightcom claim take?

Freightcom’s contact page states that claims may require 30 to 90 days to settle. Actual timing depends on the carrier, claim type, documentation, investigation, and applicable terms. A claim submission does not guarantee approval or payment.

Is Freightcom suitable for eCommerce businesses?

It may be suitable for online sellers that want to manage supported shipping workflows and connect their stores with shipping tools. Businesses should verify that ClickShip supports their specific storefront, order workflow, shipment types, and required features before adopting it.

Final Verdict

Freightcom offers businesses a centralized way to compare shipping options and manage eligible parcel and freight shipments through partner carriers. Its combination of rate comparison, booking, tracking, consolidated billing, and eCommerce shipping tools may be useful for businesses that want to reduce the administrative work involved in coordinating multiple carriers.

However, convenience and an attractive initial quote are not enough to determine the best shipping option. Carrier surcharges, customs costs, delivery requirements, service limitations, and claims conditions can affect the final result.

Freightcom is worth comparing against direct carrier accounts and other shipping platforms using your actual shipment requirements. Review the applicable terms, calculate the complete expected cost, and understand the claims process before relying on it for valuable or time-sensitive freight.

Official source: Freightcom LTL Shipping.

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